Determinants of Bank Closures: What Ensures Sustainable Profitability in Mobile Banking?
نویسندگان
چکیده
Owing to the recent increase in mobile banking customers, studies exploring self-service channels and customer responses as distribution retail industry are also rapidly expanding. Moreover, with emergence of big data a series artificial intelligence (AI) technologies, pattern analysis using deep learning, insurance fraud prevention, software development various types blockchain-based FinTech offline banks disappearing. Accordingly, many commercial attempting find technological alternatives. However, maintaining profitable bank branch is crucial factor relationship between service quality satisfaction because excellent prevents existing customers from leaving. This study sought quantitatively prove change profit due introduction technology financial industry. We microscopically compared effects closures changes net time-series analysis. Specifically, we analyzed actual attrition behavior across three quarters before after closure 88 branches major South Korea Seoul metropolitan area nearby cities. The findings that multi-channel sector gradually being resolved through immediate acceptance, contrary popular concern.
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ژورنال
عنوان ژورنال: Electronics
سال: 2023
ISSN: ['2079-9292']
DOI: https://doi.org/10.3390/electronics12051196